Privacy Policy | HIDE n SEEK

1. Who we are

HIDE n SEEK is a trading name of Go Hide Ltd, a company registered in England and Wales (company number 17492134), with its registered office at 26 Dome Hill, Caterham, CR3 6EA. Go Hide Ltd is the data controller for the personal data described in this policy. You can contact us at hello@hidenseek.co.uk.

2. What we collect

When you book: your name, email, phone number, booking dates, number of guests, whether you're bringing a dog, and any notes you give us. Our payment provider handles your card payments, and we never see or store your full card details.
When you enquire or apply: your name, email, phone number and your message. If you're a landowner, we also collect details of your land or property.
When you use our website: usage data such as the pages you visit, your device and browser, collected through cookies (see section 7).
When you email or message us: your messages and replies.

3. How we use it and why

To take and manage your booking, including sending your arrival details. Lawful basis: to perform our contract with you.
To enrol you in the Off-Grid Nature Club and arrange your stay with the site host. Lawful basis: to perform our contract with you.
To answer enquiries and applications. Lawful basis: our legitimate interests.
To send marketing emails, only if you've opted in. Lawful basis: your consent, which you can withdraw at any time.
To improve our website and services. Lawful basis: our legitimate interests.
To keep accounts and meet our other legal duties. Lawful basis: legal obligation.

4. Who we share it with

We never sell your personal data. We only share it with:

The site host: the landowner where your cabin is located. They receive your name, contact number, booking dates and number of guests so they can manage the site while you're there.
The Off-Grid Nature Club: the club holds an exemption certificate from Natural England and certifies our sites. Every guest becomes a member when they book, so the club receives your name, contact details and booking dates. Its own privacy terms are at www.offgridnatureclub.co.uk.
Our service providers: our booking system, payment processor, email provider and website host. They only use your data to provide their service to us, and they must protect it.
Authorities: only where the law requires it.

5. Data stored outside the UK

Some of our service providers may store data outside the UK. Where they do, we make sure suitable safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

6. How long we keep it

Booking and payment records: 6 years after your stay, for tax and accounting.
Enquiries that don't lead to a booking: up to 2 years.
Marketing list: until you unsubscribe.

7. Cookies

Our website uses cookies to make it work and to analyse traffic. Non-essential cookies are only set with your consent, and you can change your choice or block cookies in your browser settings at any time.

8. Your rights

Under UK GDPR you can ask to access, correct or delete your data, restrict or object to how we use it, or get a copy to take elsewhere (data portability). Email hello@hidenseek.co.uk and we'll reply within one month.

9. Complaints

If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes

We may update this policy from time to time. The latest version will always be on this page.